HOW TO ORDER Online: Order securely through our online shopping cart. Once you have placed your order, you will receive an order confirmation email. Contact Us: Phone: 434-989-7695 Email: Lynda@onthewirejewelry.com Please provide me with all item details (item number, color, size, etc.) along with an email address where I can reach you in case of any questions. PAYMENT We accept PayPal, as well as checks & money orders in US dollars. You may use PayPal to pay with a credit card, or to transfer funds from a checking account. If you wish to apply for a PayPal account, click here.
You may order using our shopping cart, or email us with your order if you prefer. If you have any special requests, such as our complimentary alterations, please feel free to email us as well. We ship all orders when payment is received or successfully processed.
SHIPPING Please allow 3-5 business days for us to fill your order. We try to keep shipping fees as low as possible. All orders are shipped via USPS Mail. Below is a breakdown of shipping charges for customers in the United States. US Postal Service - First Class: $5.00 for purchases totaling up to $199.99 $6.50 for purchases totaling $200.00 or more If you live outside the United States please email us for pricing. Please contact us if you need more information about shipping. We try to ship orders within a few days of receiving payment. If for any reason there is a delay, we will notify you via email. Items paid for by check may be held until the funds clear our bank. If a check is returned for insufficient funds, there will be a $25 fee.
If you wish to have an item gift-wrapped and/or sent to another person, we would be happy to do so. We take great pride in our work, designing & producing all of the jewelry ourselves using top-quality materials & techniques. If you are dissatisfied with any item you purchase from us, we will do our best to make you happy. SPECIAL REQUESTS / COMMISSIONS We welcome commissions and special requests! Let us know what style and materials you are interested in and we will let you know the cost, stone availability, and how long it will take to complete. All commission and special request sales are final.
ITEM AVAILABILITY and PRICING All of the pieces we offer for sale on this site are one-of-a-kind. We will usually be very quick to update when items are sold. If, however, we are not fast enough, and the piece you've ordered is unavailable, we will email you to let you know. It may be possible for us to make another in the same or similar style and with the same or similar gemstones, colors, etc. We will let you know this also in my email and you can decide.
Prices are subject to change based on the current market price of sterling silver, gemstone beads, findings and other supplies.
ABOUT SOLD ITEMS If you see a SOLD item that you like, we can usually make a similar piece, so please email us with your ideas! If you'd like a certain design made with a different gemstone, or color, email us and we will let you know the cost and how long it will take to complete.
RETURN POLICY We stand behind all of my work. All items are returnable for credit or refund (less shipping) if returned in original condition within 30 days of receipt of shipment. If you paid by credit card, we will credit your account. If you paid by check or money order, we will issue a check. Please call or email us before returning an item.
If your jewelry should ever break, just return it to us (with all of its original pieces), and we will fix it for you, all you pay is shipping. SECURITY STATEMENT All personal information you submit when ordering through our website, including credit card number, name, and address, is encrypted with Secure Sockets Layer (SSL) technology. PRIVACY It is necessary for us to gather certain information (name, address, phone number, email, etc.) from you when you order. However, it comes to us via a secure server, & we will never give this information out to anyone else. We may, very infrequently, send out emails about website changes, specials, etc. If you wish to be excluded from this list, please let us know. We know what it's like to get unsolicited email / mail, and would never wish to subject our customers to it. CONTACT US If you have any questions about the above information, or anything else on our website, please do not hesitate to contact us. Phone: 434-989-7695 Email:Lynda@onthewirejewelry.com